Privacy Policy

Effective date: 20 October 2026

The Zahlivery mobile application ("Zahlivery", "we", "our", or "us") is operated by Abdihafit Ismail, Wajir, Kenya, who is responsible for your personal data.

Information we collect

We may collect:

• name
• email address
• phone number
• delivery address
• business details for shops or hotels
• rider details such as vehicle type and plate number
• location (see "Location" below)
• skills marketplace listings: the service you offer, its description, prices, photos of your work, the area you work from, and how far you travel
• service requests: what you need done, photos you attach (for example of a broken appliance), the job address, the time, and any quotes and agreed prices
• Footify guide profiles and photos
• identity documents (such as a national ID, passport, or alien ID) and supporting documents (such as trade certificates or a certificate of good conduct) submitted to earn the Verified badge or to become a Footify guide
• ratings and reviews
• videos you post, their captions and cover images, and the likes, views, and reports on them; people you block; and reports you make
• order and chat information
• device and notification token information
• crash reports and diagnostics: the app version, device model, operating system, and what the app was doing when it crashed (they do not include your messages, photos, or documents)

Location

Zahlivery asks for your device location only while you are using the app, and only when you:

• open the Marketplace, to show skilled workers near you and how far away they are;
• set the location you work from when you create or edit a listing;
• choose to share your location with a worker when you send a request.

We do not collect your location in the background.

The location you work from is stored with your listing rounded to about 110 metres, so your exact home is not saved. Customers see your area name and distance, not your exact location.

If you choose to share your location on a request, it is shared only with the worker you requested, so they can find you.

How we use the information

We use the information to:

• create and manage user accounts
• process orders and deliveries
• show nearby skilled workers and connect customers with them
• process service requests, quotes, and bookings, including private chef, errand, and Footify bookings
• verify the identity of workers who apply for the Verified badge
• calculate and show ratings, and recommend well-reviewed workers
• support communication between customers, shops, hotels, riders, and workers
• send order, delivery, request, and chat notifications
• improve app performance and reliability

Data sharing

We only share the information necessary to operate the platform. For example:

• customer details may be shared with the selected shop or hotel
• customer delivery details may be shared with the assigned rider
• rider details may be shown to customers for delivery coordination
• a worker's name, phone number, listing details, photos, area, rating, and Verified status are shown to signed-in users browsing the marketplace
• when you send a request, your name, phone number, request details, photos, job address, and (if you choose) your location are shared with that worker
• reviews show the reviewer's first name only
• videos you post are shown to signed-in users with your public name and profile photo, and can be shared outside the app using the share button
• reports and blocks are private: the person reported or blocked is not told who did it

Identity and supporting documents are visible only to the person who submitted them and to Zahlivery's review team. They are never shown to customers or other users.

We do not sell personal data.

Data storage

App data is stored using Google Firebase services. Videos and their cover images are stored and delivered by Cloudflare. Crash reports are processed by Firebase Crashlytics.

Identity documents are kept for 12 months after the account is closed or the Verified badge is withdrawn, unless a longer period is required by law.

Security

We take reasonable steps to protect user information, but no system can guarantee absolute security.

User choices

You can pause or delete your marketplace listings at any time from My Skills. You can turn off location access for Zahlivery in your phone settings; the marketplace's "near me" features will then not work.

Under Kenya's Data Protection Act, 2019, you have the right to access, correct, and delete your personal data, to object to its use, and to complain to the Office of the Data Protection Commissioner.

Users may request updates or deletion of their account data by contacting:

• support@zahlivery.com

Children

Zahlivery is not intended for children under 13 unless allowed by applicable law and supervised by a parent or guardian.

Changes

We may update this Privacy Policy from time to time. The latest version will be the version made available to users.

Contact

If you have any questions, contact us at:

• support@zahlivery.com